Salon Policies & Privacy
At Isla Rose Salon & Spa, we are committed to providing the best experience for our clients and ensuring fair appointment scheduling. Please review the following policies. Booking an appointment or receiving any salon service constitutes implied acceptance of these policies.
Booking and Appointment Confirmation
An appointment is confirmed once it has been entered into the salon system and the full service amount has been paid.
Clients are kindly requested to arrive 10 minutes before their appointment to ensure the service is provided on time.
If a client is more than 10 minutes late, the salon reserves the right to shorten the service, reschedule the appointment, or cancel it, depending on availability.
Appointment Changes and Cancellations
A client may amend or reschedule an appointment once only for the same service.
Requests to amend an appointment must be made at least 12 hours before the scheduled service time.
If an appointment is cancelled at least 12 hours in advance, the payment will be refunded through the same payment method.
For late cancellations or no-shows, the salon reserves the right not to issue a refund.
If any of the following occurs three times—appointment cancellation, rescheduling, or no-show—Isla Rose Salon & Spa management reserves the right to suspend or decline future bookings.
Payment Policy
Full payment is required to confirm an appointment.
An invoice will be issued for all services provided.
Prices displayed at the salon are exclusive of Value Added Tax (VAT).
Service Changes
Services may be changed before the appointment begins, subject to staff and time availability.
Any additional service requested during the appointment will be provided subject to time availability.
Charges will be based on the actual service provided, according to the approved price list.
Refund Policy
Due to the nature of beauty and personal-care services, payments cannot be refunded after a service has been provided.
If there is a concern regarding a service, please notify reception within 24 hours of receiving it so the matter can be assessed and the appropriate action taken.
If a refund is approved, it may be issued to the card used for payment, in cash, or by bank transfer, as determined by management.
Card refunds may take several business days, depending on the bank’s policy.
Product Policy
Products cannot be returned or exchanged after leaving the salon, in accordance with applicable guidelines for beauty and personal-care products.
Health and Safety
Before receiving a service, clients must disclose any allergy, medical condition, or skin concern that may affect the service.
Isla Rose Salon & Spa is not responsible for any complications resulting from a client’s failure to disclose relevant health information.
Beauty-service results may vary from person to person depending on the nature of the hair or skin.
Clients must disclose any use of henna or black dye on their hair, as well as any contraindications related to colouring services.
Privacy
Isla Rose Salon & Spa is committed to protecting the privacy of its clients, their personal information, and their bookings.
No client information or photographs will be shared without the client’s written consent.
The privacy of the premises is protected; photography inside the salon is not permitted without management approval.
Any violation of privacy may result in cancellation of the service or appropriate legal action.
Conduct Within the Salon
All clients are expected to maintain a calm and respectful environment within the salon.
Verbal abuse toward staff, disruptive or disorderly behaviour, interference with salon operations, or disturbance of other clients is strictly prohibited.
Isla Rose Salon & Spa reserves the right to stop a service, cancel an appointment, and request that a client leave the premises in the event of inappropriate behaviour.
If this occurs before the service begins, the appointment will be cancelled and the deposit will not be refunded.
If it occurs while the service is being provided, the salon may stop the service immediately without refunding its value.
Protection of the Salon’s Reputation
Isla Rose Salon & Spa reserves the right to take appropriate legal action in the event of publishing false information, defamation, or harm to the salon’s reputation through social media or any other means, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Management may refuse service or block future bookings for any client who is found to repeatedly cause problems or attempt to pressure the salon into providing unwarranted compensation.
Policy Amendments
Isla Rose Salon & Spa management reserves the right to amend these policies at any time in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
✨ Thank you for your cooperation and understanding. We are always delighted to serve you at Isla Rose Salon & Spa.